Refund policy

At Emerie’s Legacy LLC, we take pride in creating handcrafted skincare and body care products with quality and care.

Due to the personal-use and hygiene-sensitive nature of our products, all sales are final for change-of-mind purchases.

We do not accept returns or exchanges for personal preferences, fragrance preferences, or ordering mistakes.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery whenever possible.

Please provide:

- Your full name and order number
- A description of the issue
- Clear photographs of the product and packaging

Each concern will be reviewed individually.

When an issue is confirmed, we will offer an appropriate resolution, which may include a replacement or refund.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow additional time for your financial institution to process the refund.

Returns by Mail

Please do not mail products to our business address without receiving return instructions from our customer service team.

Nothing in this policy limits any rights or remedies provided under applicable consumer protection laws.

For assistance, contact info@emerieslegacy.com or call 864-806-8488.