Shipping policy

At Emerie’s Legacy LLC, every order is prepared with care and attention. We are committed to delivering quality handcrafted skincare and body care products while providing an excellent customer experience.

Order Processing

All orders are processed within 5–7 business days, excluding weekends and holidays.

Processing time does not include shipping transit time.

During holidays, promotional events, or periods of high order volume, processing may take longer. Customers will be notified of significant delays.

Shipping Rates & Delivery

Shipping costs are calculated and displayed at checkout.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery times vary depending on the shipping carrier, selected service, and destination.

Shipping Delays

While we make every effort to ship orders promptly, delays may occasionally occur.

If we cannot ship your order within the promised timeframe, we will notify you and provide the option to accept a revised shipping date or cancel your order for a refund, as applicable.

Incorrect Shipping Addresses

Customers are responsible for entering accurate shipping information during checkout.

Please contact us immediately if you notice an error. Once an order has shipped, address changes cannot be guaranteed.

Lost or Missing Packages

If your tracking information indicates delivery but you have not received your package, please check your delivery location and contact us at info@emerieslegacy.com.

We will review the situation and assist with available carrier inquiries and appropriate resolutions.

Contact Information

Emerie’s Legacy LLC  
6650 Rivers Ave, STE 100  
Charleston, SC 29406  
Phone: 864-806-8488  
Email: info@emerieslegacy.com